SHIPPING
Dear Valued Customers,
We appreciate your trust in Z. Chante Designs for your personalized gifts and party/event favors. To ensure a smooth shopping experience, please take note of our shipping guidelines:
Processing Times: Please be aware that processing times may vary for our products. To find the current processing time for a specific item, refer to its description on our website.
Shipping Address: All orders will be shipped to the address listed at checkout. Please double-check your shipping information to avoid any delivery issues.
Shipping Options:
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USPS Priority Mail: This expedited service includes tracking and delivery in 1-3 business days* across the USA. For estimated delivery times to your specific location, please refer to the Priority Mail Delivery Map.
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UPS Ground: Estimated delivery in 3-4 business days, depending on your location.*
Both options include:
- Tracking Number
- Insurance (with restrictions*)
- Flat Rate, Regional, and Prepaid Pricing
Tracking Information: You will receive a tracking number via email as soon as your package is shipped. Please note that tracking updates may take up to 5 business days to reflect the latest information. If you have questions about your delivery, you can contact your local USPS or UPS office for assistance.
Delivery Delays: Please be aware that Z. Chante Designs cannot be held responsible for any delivery delays caused by incorrect address and carriers delays. We will not issue refunds for delayed orders once the package has been transferred to the carrier.
Damage Claims: In the unlikely event that your package and products arrive damaged, kindly provide a photograph of the sealed package. We will work with you to resolve any issues promptly.
We value your business and aim to provide you with the best possible service. Thank you for choosing Z. Chante Designs for your personalized gifts and event favors.
Warm regards,
Z. Chante Designs Team